MAIA renews five-star rating for
Toole Insurance Agency
The Massachusetts Association of Insurance Agents has renewed its Five Star Agency Designation for L.V. Toole Insurance Agency of Lee. Toole has been a five star agency since 2002, and continues to demonstrate excellence in the five imperatives associated with the designation: customer focus, management/leadership, human resource, product and process, and future success initiatives.
MAIA awards the Five Star Agency Designation to independent agencies that go through a vigorous review based on key criteria that affect an insurance agency and how it operates. Upon earning a qualifying score, an agency becomes a Five Star Agency Designee and must go through an intensive review process every 3 years.