Milford, MA—The Massachusetts Association of Insurance Agents (MAIA) is pleased to announce that L.V. Toole Insurance Agency with offices in Lee, Lenox and Great Barrington underwent an intensive review in order to be re-certified as a Five Star Insurance Agency.
The Five Star Award of Distinction is awarded by MAIA to an independent insurance agency that successfully completes a “fitness review” which examines an agency’s five key imperatives: Customer Focus, Management/Leadership Excellence, Human Resource Excellence, Process & Product Excellence and Future Success.
‘Their customer focus, excellent leadership and desire to continually improve place L.V. Toole Insurance Agency as one of the best agencies in the state and firmly recertifies them as a Five Star Agency. Their focus on identifying and managing risks is a superior service that sets them apart from others and also gives them a competitive advantage in the market. They have an excellent image and reputation within the communities they serve and are seen as a respected and valuable community contributor. They have an established set of values that define who they are and they adhere to those values to make sure they bring the best service, sales and reliability to their customers, to each other and to the area they serve ” said Frank Mancini, President and CEO of MAIA.
“We care greatly about being the best Agency we can be and seek out innovative ideas and best practices to continually improve our efforts. ‘If it matters to you, it matters to us’ is not just something we use as a slogan, it is our mindset. We take great pride in being recognized as a Five Star Agency and will continue to work at being the best we can.” said John Toole, owner of L.V. Toole Insurance Agency.
Currently there are only 28 Independent Agencies in Massachusetts and Rhode Island that have received the coveted Five Star Agency Designation.