As a very important client of Toole Insurance, we wanted to write to you today to communicate some important changes we will be making.
We have shared some key milestones of our history in town having opened the office on State Road in 1987. We purchased the John Giracca Insurance Agency and the Shirl Toolin Bartini Agency. We renovated and moved into our current Main Street location in 2004.
Though we have always been pleased with our office and very grateful to have such loyal customers, we did not ever anticipate the changes in our clients’ need for a physical location. Over the past few years, we have had a substantial reduction in the number of clients that visit our office. It seems phone, email and internet is how most of our clients choose to communicate with us. To respond to these types of increasing demands, we will be closing our Great Barrington office effective July 26th and focusing on developing enhancements to provide superior customer service in those areas.
We will be implementing the following enhancements:
- We are locating a DROP BOX at the Berkshire CoOp Market, 42 Bridge Street in Great Barrington.
- We are enhancing your access and use of our tooleinsurance.com website.
We will be reaching out to all of our clients in the coming weeks to answer any questions you may have. You can, of course, visit us at our Lee office at anytime or call 413-243-0089 to continue speaking with Cheryl. We would be happy to make special arrangements should a need arise. Thank you for your valued business relationship. Please always feel free to contact us if we can be of assistance.
L. V. TOOLE INSURANCE AGENCY, INC.
John E. Toole