Our Principles

For three generations, the Toole Agency has specialized in developing customized insurance plans for individuals and businesses. Whether it’s a policy to insure priceless works of art, historic homes, or business exposures, we can design coverage that exceeds the terms of a standard policy. We know how to protect your investment.

Service. The Toole Agency has always made personal service central to its mission. We believe the only way to provide truly professional guidance is to develop a personal understanding of what is at stake. That’s why we’ve been so successful writing customized coverages. We are familiar with the issues and concerns of clients that fall outside the ordinary risk profile.

Technology. Today’s information technology helps us stay true to our principle of personal service. The technology is a tool we use to minimize the time we must spend with files and forms, leaving more time for clients’ questions and concerns. At the time of a loss, we can focus on the client, not the file cabinet.

Independence. As an independent insurance agency, we can always give our clients options. We are not tied to any one carrier or company, we do not serve the interests of any corporate entity, and we’re never obliged to promote and sell any policy that does not precisely fit our clients’ coverage needs.

Our relationships with the insurers we represent are based more on trust than on contracts. We write coverages through some of the world’s most financially secure insurance companies — in some cases, companies that we’ve been representing since the 1930s. Those long-term relationships make it possible for the Toole Agency to offer the highest quality programs at competitive rates.